Frequently asked questions

Engineering teams, technical writers, and support organizations that need one searchable library across runbooks, API docs, and internal policies.

No special prompt syntax is required. Ask questions naturally. Clear, specific questions usually produce better results than vague ones.

Files and metadata are stored in your Cloudflare-backed environment (object storage, D1/SQLite as configured, and vector indexes). See our Privacy Policy for details.

We typically offer a 7-day trial. Check the signup and billing pages for the current offer and whether a card is required.

Each subscription is tied to an organization. Members of that org share the same document library and chat context—data is isolated from other customers.

Use the “Forgot password” flow on the login page. You will receive an email with a reset link if an account exists for that address.

Common formats include .txt, .md, .csv, .json, .html, and .pdf. PDF quality depends on whether text is embedded; scanned PDFs without OCR may not index well.

Yes—each subscription has a hard storage cap (5 GB total across all uploaded documents). Very large manuals may need to be split so the org stays under the cap.

The system extracted text, split it into chunks, embedded it, and stored vectors in your org’s search index. Only indexed documents are searchable in chat.

Common causes: unsupported format, empty extraction, or a transient infrastructure error. Retry with a smaller file or plain text export. See Troubleshooting.

Yes—up to three levels deep (for example: Team → Service → Version). Deeper nesting is disabled to keep navigation predictable.

Tags are labels you attach to documents—useful for themes that cross folders, like deprecated or a customer code.

Chat answers are grounded in your indexed documents for this product path—not on random internet pages.

Models can misread tables, code, or version-specific paragraphs. Always verify important answers against the cited source file.

The UI aims to show citations or source references when available—exact presentation depends on the current product version.

Subscriptions are billed through Stripe on a recurring monthly plan unless otherwise stated at checkout.

Open Billing in the app and use the Stripe customer portal to cancel. Access typically continues until the end of the paid period.

In the Stripe customer portal linked from Billing, and often in email from Stripe for each successful charge.

Plans include a maximum number of members (including pending invitations). Remove someone or cancel an invite to free a seat.

Editors can typically upload and manage documents; viewers can read. Owners manage billing and invites.

Owners can change roles for non-owner members from Settings where the UI exposes role selectors.

We do not sell your business documentation content. See the Privacy Policy for details on subprocessors and usage.

Email privacy@techdocchat.com as listed in the privacy policy.

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